Take the community feedback survey now.

Vincent Baaij
May 18, 2018
  445
(0 votes)

Editing on a touch screen device

Working with a touch screen device, like a Surface Pro, Book or Laptop, might lead to some unexpected behaviour in the editor. In my case, I didn't receive any feedback on hovering the cursor over the editable parts of a page or block. So, no green (or grey on a content area) highlight and no information label with the field name. It didn't matter what browser I tried it in. Edge, Firefox and Chrome all gave me the same feedback-less experience.

It took some digging around to find out what caused this. I consulted developer support, but for them it was working as expected. I uninstalled all browser extensions/add-ons, but still no success. Then I moved to the browser specific settings. Turns out all the browsers have W3C Touch API support that you can change. After disabling this support all browsers started to show the expected highlight and label!

If you happen to have the same problem on a touch screen device, here's how you can change the mentioned setting:

Edge

Navigate to 'about:flags'. In the screen that appears scroll down to Standards Preview. For 'Enable touch events' select 'Always off' in the dropdwn list.

Image EdgeTouch.PNG

Firefox

Navigate to 'about:config'. In the screen that appears serch for 'touch_events'. Double click and set the value to '0'

Image FirefoxTouch.PNG

Chrome

Navigate to 'chrome://flags'. In the screen that appears look for 'Touch Events API'. Set value to 'Disabled'

Image ChromeTouch.png

Hope this helps,

Vincent

May 18, 2018

Comments

Please login to comment.
Latest blogs
A day in the life of an Optimizely OMVP - Opticon London 2025

This installment of a day in the life of an Optimizely OMVP gives an in-depth coverage of my trip down to London to attend Opticon London 2025 held...

Graham Carr | Oct 2, 2025

Optimizely Web Experimentation Using Real-Time Segments: A Step-by-Step Guide

  Introduction Personalization has become de facto standard for any digital channel to improve the user's engagement KPI’s.  Personalization uses...

Ratish | Oct 1, 2025 |

Trigger DXP Warmup Locally to Catch Bugs & Performance Issues Early

Here’s our documentation on warmup in DXP : 🔗 https://docs.developers.optimizely.com/digital-experience-platform/docs/warming-up-sites What I didn...

dada | Sep 29, 2025

Creating Opal Tools for Stott Robots Handler

This summer, the Netcel Development team and I took part in Optimizely’s Opal Hackathon. The challenge from Optimizely was to extend Opal’s abiliti...

Mark Stott | Sep 28, 2025

Integrating Commerce Search v3 (Vertex AI) with Optimizely Configured Commerce

Introduction This blog provides a technical guide for integrating Commerce Search v3, which leverages Google Cloud's Vertex AI Search, into an...

Vaibhav | Sep 27, 2025

A day in the life of an Optimizely MVP - Opti Graph Extensions add-on v1.0.0 released

I am pleased to announce that the official v1.0.0 of the Opti Graph Extensions add-on has now been released and is generally available. Refer to my...

Graham Carr | Sep 25, 2025