World is now on Opti ID! Learn more

AI OnAI Off

OnlineCenter Gadget exception

Henderson
Henderson
Vote:
 

UnknownGadgetException: No gadget template was found for the template id = 000b5e2a-6a31-4b1c-adaa-b074619de55b

#206566
Aug 24, 2019 5:13
Ravindra S. Rathore
Ravindra S. Rathore
Vote:
 

Hi,

Is this error coming on your local environment or on PROD environment ?

If you are using "CMS 6" with loadbalancer then this is known bug-

https://world.episerver.com/support/bug-list/bug/61720

A workaround to fix this by "enabling "sticky ip" on the load balancer.

Could you please provide more information like Episerver version, any external addons etc... so that someone can help.

Regards

Ravindra

#206568
Aug 24, 2019 9:42
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.