volume_up

A critical vulnerability was discovered in React Server Components (Next.js). Our systems remain protected but we advise to update packages to newest version. Learn More. 

volume_up

A critical vulnerability was discovered in React Server Components (Next.js). Our systems remain protected but we advise to update packages to newest version. Learn More. 
AI OnAI Offsmart_toy

Logging in Commerce Manager

Malin Öborn
Malin Öborn
Vote:
expand_less 0 expand_more

Hi,

I can't seem to get the logging to work in Commerce Manager (v.11.3.0).

I followed your installation guide as described here: https://world.episerver.com/documentation/Items/Installation-Instructions/installing-episerver/#Commerce and haven't changed anything logging related but no error logging is happening.

I'm having a problem with deleting orders from within Commerce Manager (deletion fails with message "Failed to process item(s). Error: Workflow generated an exception, please look at the previous error for more details.") and need to find out what's going on.

  • Where are the error logs supposed to end up?
  • What steps do I take to troubleshoot why logging isn't happening?

My EpiServerLog.config looks like this:
#194799
Jul 03, 2018 15:16
Quan Mai
Quan Mai
Vote:
expand_less 0 expand_more

Hi, make sure your Commerce Manager AppPool has sufficient access rights to 

App_Data\EPiServerErrors.log
#194809
Jul 03, 2018 18:42
Malin Öborn
Malin Öborn
Vote:
expand_less 0 expand_more

The AppPool has full access to App_Data and EPiServerErrors.log. Still nothing. :(

#194857
Jul 04, 2018 16:37
Quan Mai
Quan Mai
Vote:
expand_less 0 expand_more

Perhaps you can try to lower log level to ALL or information to see if any thing is logged?

If that does not work then you probably need to contact developer support service :)

#194862
Jul 04, 2018 17:30
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.